|
Our products are currently only available for sale to customers
in the Continental United States. If you reside in another
country and are interested in purchasing our products, send
us an email indicating where you live and a list of the
products in which you have an interest. We will promptly
return your email and work with you in any way we can.
Contact Information
You can reach us by email anytime. All email is returned
the same day, usually within 2 hours. You may also reach
us at our toll free phone number, 1-800-240-6433. A representative
will be available at this number during regular showroom
hours, Monday thru Saturday, 10:00 a.m. to 5:00 p.m. EST.
If you call our toll free number when our showroom is closed,
please leave a CLEAR message including your name, phone
number and best time to call. We will promptly return any
calls we receive.
If you need to contact us by mail, our address is:
GreatWindsorChairs.com
40 East 28th Division Highway
Lititz, PA 17543-9652.
Payment Options
We accept MasterCard and Visa credit cards. Payment by credit
card can be called to our toll free number, 1-800-240-6433
during shop hours.
Personal or company checks are also accepted, but checks
must clear prior to shipping. Checks are to be made payable
to GreatWindsorChairs.com and should be sent to this address:
GreatWindsorChairs.com
40 East 28th Division Highway
Lititz, PA 17543-9652
See our order form for more
detailed information about placing your order and making
payment.
Finishes
Our Windsor chairs have an antique museum painted finish
and are slightly distressed to achieve an authentic aged
appearance. Our chairs show paint wear just like you would
see on an original antique Windsor chair. Our crackle finish
is highly regarded as representative of antique Windsor-style
chairs—allowing customers to purchase a beautiful,
custom built chair for a fraction of what a true antique
would cost.
Dimensions and Photo Representations
All dimensions provided on our website are approximations.
Since most of our furniture is custom built, the exact dimensions
may vary.
We have made every attempt to ensure the photographs on
our site are representative of our products. However, due
to color and resolution variances in computer monitors,
the actual color may vary slightly. Call one of our representatives
if you have specific questions about the colors or our finishes.
Shipping Information
Once you place your order with our company, every effort
is made to ensure your products are promptly and safely
shipped to you. We maintain a large inventory of product,
so most items will ship within 2-4 weeks from payment date,
and in most cases, even sooner. We have expedited delivery
service for people who live with a 2 hour drive of Lancaster.
Some of our larger pieces may take longer to produce and
therefore have slightly longer delivery times.
Due to varying weights, sizes and quantity of products
purchased, shipping costs for all orders will be quoted
to you prior to your purchase of the items. To obtain a
shipping quotation, please see our shipping quotation form.
Note About Solid Wood Furniture
Hand-made furniture may, over time, experience shrinking
or expansion due to temperature and humidity changes. Our
furniture, constructed from solid woods, may experience
slight movement, just as antiques do. Typically this slight
movement is considered desirable (and is not corrected)
since it only adds to the character of the reproduction;
however, if you purchase a piece of furniture from us that
does exhibit unusual expansion or shifting, please contact
us.
Return Policy
All of our products are guaranteed to be as described when
you receive them. If a product arrives in damaged condition,
we will replace the item and you will not be charged for
return shipping.
|
